Grievance Redressal Policy

Version 2026-10-30 · Effective 30 October 2026

Grievance Redressal Policy

DoctorProfiler Operated by Budgetix LLP Lucknow, Uttar Pradesh, India – 226012

Effective Date: Date of Publication Website: https://doctorprofiler.com

1. Purpose and Applicability

DoctorProfiler is committed to providing a secure, transparent and accountable platform for doctors, healthcare professionals and users.

This Policy establishes the process for reporting and addressing grievances relating to professional profiles, account security, incorrect information, impersonation, privacy concerns, platform services and suspected misuse.

Complaints shall be handled fairly, confidentially where appropriate, and in accordance with applicable Indian laws.

2. Submission of Grievances

Users may submit grievances through the official email address:

support@doctorprofiler.com

Complaints should include the complainant's name, contact email, relevant profile or account reference, description of the issue and available supporting evidence.

DoctorProfiler may request reasonable identity verification and additional documentation where necessary to investigate a complaint or protect another person's rights.

No fee shall be charged for submitting a grievance.

3. Grievance Officer

Name: Ankit Kumar Tiwari Designation: Grievance Officer Email: support@doctorprofiler.com

Organisation: Budgetix LLP Location: Lucknow, Uttar Pradesh, India – 226012

The Grievance Officer shall oversee complaint acknowledgement, review, appropriate corrective action and communication of grievance outcomes.

4. Complaint Review and Resolution

DoctorProfiler shall acknowledge grievances within 24 hours of receipt.

Where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules apply, ordinary grievances shall be resolved within seven days. Complaints requiring expedited action, including certain unlawful-content and impersonation reports, shall be handled within their applicable shorter statutory deadlines.

Consumer grievances governed by the Consumer Protection (E-Commerce) Rules, 2020 shall be acknowledged within 48 hours and redressed within one month.

DoctorProfiler shall apply all relevant mandatory requirements where more than one regulatory framework applies.

Investigations may involve verification of account records, submitted information, professional credentials and relevant evidence.

Corrective action may include correction of information, restriction of disputed content, suspension of fraudulent profiles, restoration of legitimate access or referral to competent authorities where justified.

5. False Complaints, Fraud and Platform Misuse

DoctorProfiler maintains a strict policy against deliberate impersonation, fabricated evidence, fraudulent complaints, threats, harassment and malicious misuse of its grievance mechanism.

Where intentional misconduct is reasonably established, DoctorProfiler may take lawful and proportionate action, including restricting abusive communications, suspending accounts or referring suspected unlawful conduct to appropriate authorities.

A complaint shall not be considered malicious merely because it is unsuccessful, unsubstantiated or critical of DoctorProfiler.

Genuine complaints made in good faith shall not attract retaliation or unfair penalties.

6. Legal Rights, Confidentiality and Final Provisions

Grievance information shall be accessed only by appropriately authorised personnel and processed in accordance with applicable laws and legitimate investigation requirements.

DoctorProfiler shall not disclose protected personal information to unauthorised persons.

Users retain their rights to approach appropriate Consumer Commissions, regulatory authorities, courts and, where applicable, the Grievance Appellate Committee.

DoctorProfiler may revise this Policy to comply with changes in law or operational requirements.

Nothing in this Policy shall exclude or restrict any statutory right or remedy available under Indian law.

Contact Information

DoctorProfiler Operated by Budgetix LLP Lucknow, Uttar Pradesh, India – 226012

Grievance Officer: Ankit Kumar Tiwari Email: support@doctorprofiler.com Website: https://doctorprofiler.com

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