Refund & Cancellation Policy

Refund & Cancellation Policy

DoctorProfiler Operated by Budgetix LLP Lucknow, Uttar Pradesh, India – 226012

Website: https://doctorprofiler.com

1. Introduction

This Refund & Cancellation Policy governs the cancellation of paid subscriptions, refund eligibility, payment failures and related financial transactions on DoctorProfiler, a digital platform operated by Budgetix LLP.

By purchasing or renewing a paid subscription, users acknowledge the applicable subscription terms, billing period and refund conditions disclosed at the time of payment.

This Policy is governed by applicable Indian laws, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and relevant Reserve Bank of India (RBI) regulations.

2. Scope of the Policy

This Policy applies to payments made directly to DoctorProfiler for its platform services, including:

• Pro Monthly subscriptions.
• Pro Annual subscriptions.
• Paid doctor registration applications.
• Subscription renewals.
• Eligible refunds and payment-related adjustments.

DoctorProfiler's Free Plan does not involve a subscription fee.

This Policy does not apply to consultation fees, medical treatment charges or other amounts paid directly to independent doctors, hospitals, clinics or third-party healthcare service providers.

3. Subscription Fees and Billing Periods

DoctorProfiler offers Free and paid subscription plans.

The applicable subscription fee, billing duration, taxes and renewal conditions will be displayed before payment confirmation.

Monthly Subscription: Valid for the applicable monthly billing period, beginning from successful subscription activation.

Annual Subscription: Valid for the applicable annual billing period, beginning from successful subscription activation.

For initial paid registrations requiring approval, the subscription period begins from the approved activation date recorded by DoctorProfiler.

Payment does not guarantee professional verification, profile publication, patient enquiries, medical appointments or specific business outcomes.

4. Non-Refundable Subscription Period

Once a paid subscription has been successfully activated, the subscription fee paid for the selected Monthly or Annual billing period shall ordinarily be non-refundable.

Users shall not be entitled to a full or partial refund merely because they:

• Cancel their subscription before the end of the paid period.
• Stop using DoctorProfiler during an active subscription.
• Do not utilise all available subscription features.
• Choose to discontinue their account or paid services voluntarily.
• Do not receive the expected number of enquiries, appointments or professional opportunities.

The unused or remaining duration of an activated subscription shall not ordinarily qualify for a proportional refund.

Subscription benefits will remain available until the end of the paid billing period, subject to the applicable Terms & Conditions.

This non-refundability provision does not apply to incorrect or duplicate charges, rejected paid registrations, legally established service deficiencies, or any circumstance in which a refund or another remedy is required under applicable law.

5. Subscription Cancellation

Users may request cancellation of their paid subscriptions through the available account controls or by contacting DoctorProfiler's official support channel.

Monthly Subscriptions

Cancellation will prevent subsequent renewals once the cancellation has been successfully processed and any applicable recurring payment mandate has been discontinued.

A validly charged current billing period remains non-refundable solely on the ground of cancellation.

Annual Subscriptions

Annual subscriptions are subject to manual renewal under DoctorProfiler's current subscription configuration.

Users may choose not to renew their subscription upon expiry.

Cancellation or non-renewal does not create an entitlement to a refund for the unused portion of an already activated annual subscription.

DoctorProfiler does not impose an additional cancellation penalty or cancellation fee.

6. Cancellation Before Activation

Where a payment has been successfully captured but the paid subscription has not yet been activated, a user may request cancellation.

If cancellation is approved before the commencement of the paid service, the captured subscription payment will be eligible for a full refund.

The payment and activation status may be verified before processing the request.

7. Rejected Registration Applications

DoctorProfiler reserves the right to review doctor registration applications and supporting professional information before approving eligible profiles.

If a paid registration application is rejected under the applicable registration approval process, DoctorProfiler will initiate a 100% refund of the captured registration payment, including the applicable tax originally collected.

A rejected registration shall not be treated as a successfully activated paid subscription for the purpose of applying the non-refundable subscription-period condition.

Refund initiation, payment-provider processing and final credit to the user's bank account are separate stages.

8. Third-Party Payment Gateway and Failed Transactions

DoctorProfiler uses independent third-party payment gateways, banks, UPI services, card networks and authorised payment service providers to facilitate online payments.

DoctorProfiler shall not be responsible for technical failures, payment interruptions, transaction timeouts, banking network errors, settlement delays or unsuccessful payment attempts arising solely from failures within third-party payment systems beyond its reasonable control.

Such payment failures, reversals, processing delays and applicable compensation shall be handled by the responsible banks, payment gateways or payment service providers in accordance with their obligations and applicable RBI regulations.

However:

• DoctorProfiler will provide reasonable assistance in verifying and reconciling transactions associated with its services.
• If a payment is successfully received by DoctorProfiler but the corresponding paid service is not provided, the transaction will be reviewed for appropriate activation, correction or refund.
• DoctorProfiler remains responsible for billing errors, incorrect charges or failures attributable to its own systems or actions.
• Nothing in this clause excludes any responsibility that cannot lawfully be excluded.

Users are advised to check their transaction status before making another payment where the original payment remains pending or uncertain.

9. Duplicate, Incorrect and Unauthorised Payments

Refunds or appropriate adjustments may be available for:

• Duplicate payments for the same subscription or transaction.
• Incorrect or excess charges.
• Payments captured without corresponding service activation, where the user is entitled to a refund.
• Unauthorised subscription renewal charges.
• Other payment errors established through transaction verification.

Unauthorised transactions involving banking accounts, cards or UPI instruments may also be subject to the applicable bank's and payment service provider's dispute procedures.

Refund eligibility will be determined using payment records, subscription activation details and applicable legal requirements.

10. Recurring Payments and Renewal Authorisation

Monthly automatic renewal, where offered, requires separate authorisation from the user through a supported recurring payment mandate.

Users may cancel or withdraw their recurring payment authorisation using the facilities provided by the relevant bank or payment service provider.

Withdrawal of a payment mandate prevents future debits in accordance with applicable RBI requirements and the effective mandate cancellation status.

A cancellation request submitted to DoctorProfiler does not necessarily establish that an independently authorised payment mandate has already been revoked.

Users should verify the effective cancellation and mandate status before the next scheduled renewal.

Annual subscriptions are renewed manually under the current DoctorProfiler product configuration.

11. Refund Processing

Where a refund is approved, DoctorProfiler will initiate the applicable refund within a reasonable period, subject to transaction verification, applicable legal requirements and payment processing arrangements.

Refunds will ordinarily be processed through the original payment method.

The actual time taken for a refund to appear in the user's account may depend on the relevant bank, payment gateway, card network or UPI service provider.

DoctorProfiler cannot guarantee the precise bank-crediting time where it is controlled by an independent payment provider.

Users may request the available refund transaction reference or processing status through official support.

12. Taxes and Statutory Adjustments

Subscription fees are subject to applicable taxes, including Goods and Services Tax (GST), as displayed during checkout.

Where a full refund is legally or contractually payable, the applicable tax originally collected will also be refunded, subject to statutory requirements.

Any necessary credit notes, accounting adjustments or tax corrections will be processed in accordance with applicable Indian taxation laws.

13. Refund Requests and Communication

Users seeking an eligible refund, reporting an incorrect payment or requesting cancellation assistance may contact DoctorProfiler through its official support channel.

Email: support@doctorprofiler.com Website: https://doctorprofiler.com

Users may be requested to provide:

• Registered name and email address.
• Subscription or application reference.
• Transaction ID and payment date.
• Amount paid.
• Brief reason for the refund request.

Users must not disclose banking passwords, OTPs, card PINs or CVVs.

DoctorProfiler may undertake reasonable verification before approving a payment correction or refund.

14. Changes to This Policy

DoctorProfiler reserves the right to amend this Policy to reflect changes in subscription offerings, billing arrangements, operational requirements or applicable laws.

Any revised Policy will be published on the official website with an updated effective date.

Policy amendments will not retrospectively remove existing statutory rights or refund entitlements.

15. Applicable Law and Consumer Rights

This Policy shall be interpreted in accordance with the applicable laws of India.

Nothing in this Policy shall exclude, restrict or override any statutory consumer right, mandatory payment reversal, refund entitlement or legal remedy available under applicable law.

Where any provision conflicts with a mandatory legal requirement, that legal requirement shall prevail.

16. Contact Information

DoctorProfiler Operated by Budgetix LLP Lucknow, Uttar Pradesh, India – 226012

Email: support@doctorprofiler.com Website: https://doctorprofiler.com

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